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Housing
CatholicCare Retirement Villages

CatholicCare Retirement Villages

CatholicCare Canberra & Goulburn operate two Aged Care Villas in Canberra helping with the increasing independent accommodation needs of our seniors. Both Villages have a waiting list of people wishing to one day make a Villa their home. Our Villas are about quality of life for our residents and we emphasise a safe, supportive community environment that makes life more enjoyable and comfortable. 

 

Aloysius Morgan

Aloysius Morgan Retirement Villas are located in Canberra’s leafy inner north suburb of Campbell.

The Villas are close to the local shops with a supermarket, café, restaurant, post office, pharmacy and medical centre, and close to the Catholic Church. The site enjoys views to the south and west to Parliament House and the Brindabella Mountains with each villa provided with a northerly orientation.  There is an internal access road enabling deliveries of groceries, mail and newspapers. The site boasts ample parking with visitor parking also available. 

 

St Vincent’s Villas

St Vincent Villas are located behind the parish Church in Aranda ACT. They are in close proximity to the Calvary Hospital and the Jamison Centre providing access to shopping, transport, business services and other amenities. The site is surrounded by ovals, open spaces and walking trails. Each villa has a northerly orientation with an internal access road allowing deliveries of groceries, mail and newspapers and ample parking for visitors.

 

For enquiries call us on 6162 6100 to speak to our friendly housing team.

Contact

You may also directly contact your Housing Manager or Maintenance Officer regarding tenancy matters:

 

Housing Manager

Tel:                  02 6162 6109

Mobile:             0438 676 993

Fax:                 02 6295 3600

Email:               dinpla.hongsa@catholiccare.cg.org.au

 

Maintenance Officer

Tel:                  6162 6118

Mobile:             0406 377 371

Fax:                 (02) 6295 3600

Email:            john.walters@catholiccare.cg.org.au

 

After Hours Emergency

Please try to call the On-called number if provided. Otherwise please call 0406 377 371 or 0438 676 993.

 

Writing to us

Any assistance, rental rebate forms and general correspondence may be posted to CatholicCare Housing:

CatholicCare Housing
PO Box 3167
Manuka ACT 263

 

Other Useful numbers

Police, ambulance and Fire Brigade:     000

Police Attendance:                                 131 444

SES:                                                       132 500

Canberra Connect:                                 131 281

Lifeline:                                                131 114

 

CatholicCare aims to ensure our rental properties are safe and secure, meet acceptable community standards, protect the value of its own or managed housing assets and provide a consistent and equitable level of services within available resources.

Fact Sheets and Forms

CatholicCare Canberra & Goulburn Housing has developed a number of fact sheets and forms. If you want to find out information about a specific aspect of your tenancy please click below on the relevant fact sheet.

 

Fact Sheets

Maintenance & Repairs

Paid maintenance

Pets

Rental Payments & Arrears

Rental Reviews

Routine Inspections

Tenant Participation

Tenants Rights & Responsibilities

Tenancy & Property Management Manual

 

Forms

Application for Rental Rebate

Complaints & Appeal

Income Confirmation Authority

Income & Salaries Statement (by employer)

Maintenance Request

If you would like a hard copy of any fact sheet or form, please let us know and we will happily post it to you.

 

We are located at 57 Hicks Street, Red Hill ACT. Tenants and/or their advocates can contact CatholicCare Housing by phoning 6162 6100 Monday to Friday between 9am -5pm (except public holidays). Your call will be answered by our reception staff and transferred to the appropriate area within CatholicCare Housing.

Feedback and Complaints

Feedback

CatholicCare understands the importance and value of involving tenants in decisions about issues that affect you. Therefore tenants are encouraged to provide feedback through a variety of channels including exit interviews, meetings of tenants and at informal social events. We also understand your feedback provides us with an ongoing measure of how well we are meeting the housing needs of tenants, how contractors are doing their work, and tenants views on policy issues that the organisation may be considering.

 

Tenant participation might include:

 

  • Feedback on existing services and activities
  • Consulting on proposals for change that will impact tenants
  • Opportunities for involvement in the decision-making of CatholicCare Housing
  • Opportunities for broader community engagement.

 

For more information on how to provide feedback please see Tenant Participation Fact Sheet or contact us directly to leave your feedback.

 

 

Complaints & Appeals

CatholicCare Canberra & Goulburn Housing strives to provide all tenants with a high quality housing service. CatholicCare Canberra & Goulburn also recognises that complaints and appeals are an integral part of our tenancy management.

 

If you are not happy with our service, standards or policies, you have the right to complain. If you disagree with a decision made by CatholicCare Canberra & Goulburn, you also have the right to lodge an appeal. The decisions that can be appealed are generally made under CatholicCare Canberra & Goulburn Housing policies.

 

In the first instance, we encourage you to tell us what the problem is so that we can try and resolve it quickly. For details how to make a complaint please Complaint & Appeals – Fact Sheet or submit a complaint by using the Complaint & Appeal Form

 

 

Living in Networked Communities (LINC)

Are you an adult aged 18 to 65 with a disability?

Would you like to live in a supported community but maintain your independence?

LINC communities allow residents to live independent, active lives while building new relationships in your community. LINC properties are generally within close proximity to each other, but sufficiently dispersed to promote independence. Our LINC Support Coordinators provide ‘friendly neighbour’ support to the LINC members and facilitate social and educational gatherings with neighbours to promote friendships, peer support and the developments of new networks.

 

LINC is only available to NDIS participants. For enquiries call us on 6163 7600

Funded by the ACT Government Community Services Directorate

Maintenance and Repairs

REPORTING REPAIRS

 

  • CatholicCare Managed Properties

 

Urgent repairs for during office hours

Tel:              6162 6100

6207 1500 (Spotless)

Mobile:        0406 377 371

Email:          MaintenanceRequests@catholiccare.cg.org.au

If you have urgent repairs during business hours please call us on the above number(s) or alternatively contact your Support Worker or Case Manager. If you are unable to get in contact with us, you can call Spotless on 6207 1500. This is a 24 hour service. Please let us know if you have raised urgent repairs with Spotless so we can provide further support or follow up if required.

 

Urgent repairs for after hours 

Tel:               6207 1500

 

If you have urgent repairs during the after-hours please call Spotless on 6207 1500, and they will organise repairs. However, if you are provided with an ON-CALL number by CatholicCare, please talk to on-call first. The on-call staff will provide you with necessary assistance including arranging the urgent repair.

 

NOTE: If you (or us) have requested urgent repairs from Spotless, you MUST ensure that you or someone is at home to allow the trade person into your property.

If Spotless is unable to organise urgent repairs, you (the tenant) may arrange to have the work carried out to a maximum value of up to 5% of the rent of the property over a year. CatholicCare will reimburse the tenant for reasonable costs. Tenant will only be reimbursed when:

 

  • CatholicCare or Housing ACT were advised of the problem but could not arrange for it to be fixed in a reasonable time;
  • Tenant did not cause the damage;
  • The repair is carried out in a “tradesman” like manner.

 

Response Time:  Urgent Repairs

 

For urgent repairs affecting health, safety and security; essential services failure; and urgent roof leaks we will respond within 4 hours. Examples of urgent repairs may include:

  • Significant water loss/leak (e.g. roof, pipes)
  • Tap won’t turn off resulting in significant water loss (e.g. a large (9L) bucket filled within an hour)
  • A fault or damage causing the residential premises to be unsafe or insecure – e.g. property cannot be secured, window glass broken, door cannot lock
  • Major external sewer overflow or any sewer overflow internal to premises
  • Only toilet at property completely blocked and inoperable
  • Gas Leakages and electrical dangers
  • Loss of power supply or water supply
  • Serious storm or fire damage
  • A fault or damage likely to cause injury to person or property; or
  • Temporary heating or complete failure of existing heating (during colder months).

 

Priority Next Business Day

Tel:              6162 6100

Mobile:        0406 377 371

Email:          MaintenanceRequests@catholiccare.cg.org.au

This refers to a maintenance issue that is causing significant inconvenience or has potential to develop into a health, safety or security risk. This category can also be assigned if there is a significant reduction in amenities such as loss of heating, cooking or hot water facilities. This type of repair will be completed by 6:00pm the next business day from the time the issue is reported.

 

For other maintenance and repairs and CatholicCare Maintenance program please see Maintenance & Repairs Fact Sheet.

 

  • CatholicCare’s Properties : All Maintenance & Repairs Including Urgent

Tel:              6162 6100

Mobile:        0406 377 371

Email:          MaintenanceRequests@catholiccare.cg.org.au

 

 

If you live in a property that is owned by CatholicCare and you need any repairs including urgent and non-urgent work, you will need to write; email; or phone us using the contact information provided. If CatholicCare is unable to organise urgent repairs, the tenant may arrange to have the work carried out to a maximum value of up to 5% of the rent of the property over a year. CatholicCare will reimburse the tenant for reasonable costs.

 

Home Maintenance and Gardening Service

 

Tel:              6162 6100

Under the Residential Tenancies Agreement, tenants are responsible for maintaining the grounds, gardens and gutters to ensure they are in a reasonably neat, tidy and clean state. If you are unable to undertake such work we are happy to assist you meet your obligations as a tenant. We aim for this service to be affordable, timely, professional and easy to organise. Please simply call our Maintenance Officer on 6162 6100 to find out more. For detailed information including the hourly rates please see Paid Maintenance Fact Sheet.

Mental Health Supported Accommodation for Men – The Lodge

Are you a male aged 18-65 years old with mental illness with or without alcohol & drug issues?

Are you homeless or at risk of homelessness? Is your mental illness impacting your ability to live independently?

 

The Lodge Program is a residential service providing supported accommodation for men. The Lodge is staffed from daily from 8am – 8pm to assist residents to:

  • Better manage your medication
  • Develop independently living skills such as personal care, meal preparation, health and nutrition, cleaning, and social inclusion
  • Participate in social and recreational activities
  • Maintain contact with family, friends and significant others
  • Develop links with health, welfare and other services
  • Support with housing and advocacy

 

The Lodge also provides a respite service where you can stay for a short term while you stabilise your mental health in a safe, supported environment.

 

Fees for this service may apply. For more information you can contact the program Manager on 6163 7600

 

Funded by the National Disability Insurance Scheme

MINOSA House – residential service for men

Having a safe roof over your head is something we often take for granted. The fact is, homelessness can happen to anyone. MINOSA (Men In Need Of Support Accommodation) provides supported accommodation for men over the age of 18 experiencing homelessness. Residents can stay for a period up to 3 months while our Support Workers assist you get back on your feet and find secure and sustainable accommodation. Our Support Workers can also help you develop living skills including; cooking, cleaning, hygiene, budgeting and accessing community services.

 

Referrals for MINOSA House are made through Onelink Monday to Friday from 8am to 6pm on 1800 176 468. For more information you can contact the MINOSA House Manger on 6163 7600

 

Funded by ACT Government Community Services Directorate

Tenant Information

Welcome to CatholicCare Canberra & Goulburn Community Housing tenant information.

CatholicCare Canberra & Goulburn Housing is committed to providing quality community housing to our tenants. An integral part of providing this service is to ensure tenancy related information is readily available to tenants, their advocates, potential tenants and relevant stakeholders.

Our comprehensive fact sheets provide information on specific areas of tenancy. For example, in the ‘Complaints and Appeals Fact Sheet’ you will find information on how to make a complaint against CatholicCare Canberra & Goulburn Housing as well our process following receipt of a complaint. In addition you will find our contact section providing all necessary contact details including the location of our office, postal address, email addresses and important telephone numbers.

As maintenance is a crucial part of tenancy management, we provide all tenants with as much information as possible regarding the process for reporting repairs for property owned by Housing ACT and CatholicCare Canberra & Goulburn.

As an added extra, CatholicCare Canberra & Goulburn Housing provides a garden and home maintenance service with affordable prices for our tenants to access if they choose.

We understand the importance of tenant participation in decisions that affect you and your tenancy. Therefore, tenants are encouraged to provide feedback through the annual survey, exit interviews, meetings of tenants and at informal social events.

Finally, in the Governance section you will be taken to the CatholicCare Canberra & Goulburn Publication webpage. This webpage provides relevant and comprehensive information on our Governance including our vision and mission statements, values and what we do.